Privacy Policy

Rider account data. When you create a Rider account using phone-number OTP verification, we may collect your full name, mobile phone number, email address (if provided), profile photo (if uploaded), preferred language and app settings, saved pickup and destination locations, ride history, ratings, reviews, feedback, support messages, complaints, photos, and lost-item reports.

Driver account data. When you create a Driver account, we may collect your full name, mobile phone number, email address, profile photo, vehicle information (including make, model, colour, registration plate, and photos), driving licence and taxi-related documentation, taxi licence, vehicle registration, insurance details, other verification documents, driver location and availability status, trip, earnings, ratings, acceptance history, support messages, complaints, photos, and lost-item reports.

Location data. We collect GPS location data to match Riders with nearby Drivers, calculate routes, display live trip progress, and improve safety. Riders’ location is collected while using the app, including when requesting or completing a ride. Drivers’ location may be collected in the background while the Driver is available for rides. Drivers select their location permission setting during sign-up and may change it in device settings. Disabling background location may limit nearby-driver matching, live tracking, and accurate pickup features.

Trip data. For each ride, we collect pickup and destination addresses or map points, date, time, route, trip status, cancellations, completion details, in-app chat messages between Rider and Driver during an active trip, ratings, and feedback.

Device and technical data. We may collect device model, operating system, app version, IP address, language, crash logs, and diagnostic information needed to operate and secure the app.

Communications data. If you contact VOZZII support, we collect your messages, attachments, photos, complaint details, and lost-item reports so we can investigate and respond.

We use personal data to create, verify, and manage Rider and Driver accounts; send OTP verification codes by SMS through Twilio; match Riders with available Drivers; display maps, routes, pickup points, destinations, and live trip tracking through Google Maps services; store ride history; enable in-app chat during an active ride; handle support requests, complaints, lost-item reports, and safety concerns; calculate or display fares based on current taxi prices in North Macedonia; prevent fraud, fake accounts, abuse, harassment, and platform misuse; enforce our Terms; send service notifications, ride updates, security alerts, and, where permitted, marketing messages; and comply with legal, tax, licensing, and regulatory obligations.

We process your data for contract performance, including providing ride booking, matching, navigation, chat, trip history, and support; for legitimate interests, including platform security, fraud prevention, dispute resolution, service improvement, and protection of Riders, Drivers, and VOZZII; with consent for optional marketing communications and optional non-essential features; and where necessary to meet legal obligations.

We share limited data with trusted providers strictly to operate VOZZII. Twilio provides SMS OTP verification and communications and may process phone numbers and OTP-related data. Google Maps Platform provides maps, routing, geolocation, place search, and trip display and may process location, pickup/destination, and route data. Supabase provides cloud database, authentication, and app infrastructure and may process account, trip, chat, support, and app data. We may also use hosting, analytics, and crash-reporting providers for app operation, performance, and diagnostics. We do not sell your personal data.

We may share data with Riders and Drivers only to the extent needed for a ride, including name, profile photo, phone number or masked contact details, pickup/destination, route, and chat messages; with service providers such as Twilio, Google Maps, Supabase, hosting, analytics, and support tools; with authorities where required by law, court order, or valid official request; and with professional advisers where necessary for legal claims, fraud prevention, or regulatory compliance.

We may send promotional messages about VOZZII services, offers, updates, or partnerships by push notification, SMS, or email. You can opt out at any time through app notification preferences, an unsubscribe link in emails, by replying STOP to marketing SMS where supported, or by contacting us. Opting out does not affect essential service messages such as OTP codes, ride updates, safety alerts, account notices, or support replies.

We retain personal data only as long as necessary for the purposes described in this Policy. Account data is retained while your account is active. Ride history, chat messages, support records, and driver verification documents may be retained for reasonable periods to provide the service, resolve disputes, prevent fraud, protect safety, and meet legal obligations. Deactivated account data may be retained in a restricted form where needed for legal claims, fraud prevention, safety, or legal compliance.

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion where legally permitted, restriction of processing, objection to certain processing, data portability where applicable, and withdrawal of consent for optional processing, including marketing. To exercise these rights, contact us at support@vozzii.com. We may need to verify your identity before responding. You may also contact the Agency for Personal Data Protection in North Macedonia if you believe your data-protection rights have been violated.

We use reasonable technical and organisational safeguards, including encrypted connections, access controls, authentication, and monitoring, to protect personal data. No online service can guarantee complete security, but we take appropriate steps to reduce risk.

VOZZII is intended only for users aged 18 or older. We do not knowingly create accounts for or collect personal data from persons under 18. If we learn that a user is under 18, we may delete the account and related data.

We may update this Privacy Policy when our services, providers, or legal obligations change. We will publish the updated version in the app or on our website and update the effective date.